Privacy Policy

LT Construction Co Pty Ltd (ABN 90 703 363 222) provides construction and building services across Melbourne VIC. This policy explains how we collect, use, store and disclose personal information through our website at https://ltconstructionco.online and in the course of our business.

Our commitment to your privacy

We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). Where this policy refers to an APP, it means the corresponding principle set out in that Act.

Personal information we collect

The types of personal information we may collect include:

• Your name and contact details, such as your email address and postal address;
• Details of the property and project you are enquiring about, including site address and project requirements;
• Information you provide when requesting a quote through our quote page or contacting us via our contact page;
• Records of our correspondence and communications with you;
• Information necessary for contracts, invoicing, warranties and statutory record-keeping, such as payment and licence verification details;
• Aggregated, non-identifying information about how visitors use our website.

We only collect personal information that is reasonably necessary for our functions and activities, or as required by law.

How we collect personal information

We usually collect personal information directly from you, for example when you submit an enquiry, request a quote, enter into a contract with us, or communicate with us by email. We may also collect information indirectly through website analytics and cookies when you browse our site.

Why we collect personal information

We collect, hold, use and disclose personal information to:

• Respond to your enquiries and provide requested information;
• Prepare quotes and estimates for construction and building work;
• Plan, deliver and manage building projects, including engaging subcontractors and suppliers;
• Administer contracts, invoices, payments and warranties;
• Meet our legal, safety, insurance and regulatory obligations;
• Improve our website, services and customer experience;
• Send you updates or marketing communications where you have consented, or where permitted by law.

If we collect sensitive information (such as site safety or accessibility requirements), we will only do so with your consent or where permitted under the APPs.

Disclosure of your personal information

We do not sell personal information. We may disclose personal information to:

• Subcontractors, tradespeople and suppliers engaged to deliver work on your project;
• Professional advisers such as accountants, solicitors and insurers;
• Service providers who host our website, email systems or customer records;
• Regulators, councils, certifiers or government agencies where required or authorised by law.

Where we disclose personal information to third parties, we take reasonable steps to ensure those parties handle the information in accordance with the APPs and our instructions.

Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps, in accordance with APP 8, to ensure the recipient does not breach the Australian Privacy Principles.

Cookies and website analytics

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how the site is used in aggregate. You can manage or disable cookies through your browser settings; some features of the site may not work correctly if you do so. Analytics data is used in de-identified or aggregated form wherever practicable.

Security of personal information

In line with APP 11, we take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, secure storage and appropriate technical safeguards. We also take reasonable steps to destroy or de-identify personal information once it is no longer needed, unless we are required or permitted to retain it by law.

Access to and correction of your personal information

Under APP 12 and APP 13, you may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@ltconstructionco.online. We will respond within a reasonable period. In some circumstances permitted by the APPs, we may decline a request; if so, we will explain why.

Direct marketing

In line with APP 7, we may use your contact details to send you information about our services where you have consented or where the law permits. Every marketing message includes a simple way to opt out, and you can opt out at any time by emailing ceo@ltconstructionco.online.

Anonymity and pseudonymity

Where it is practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website. However, we generally need identifying details to prepare quotes, manage projects or comply with our legal obligations.

Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@ltconstructionco.online with the details of your concern. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.

How to contact us

For any questions about this policy or the way we handle your personal information, please contact: